As much as it is appreciated from all sides to streamline working procedures, the reading of the message below from Maersk Line still gives us the feeling as if it remains to be an honor to ship with them. They …”reserve the right to penalize parties…” The question is, how quickly the customers reserve the right to find another carrier?
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Dear Customer,
As per 1st June, Maersk Line will be handling all requests for reuse of containers through the online portal of Avantida [www.avantida.com]. We will no longer handle requests that are received through the current channels such as email or telephone.
We are convinced this new way of working will speed up the process of handling reuse requests drastically and allow for a much better transparency. The use of Avantida will be compulsory for reuse requests in both The Netherlands and Belgium. Avantida has become the standard platform for such requests over the past years in both Belgium and The Netherlands for all major shipping lines.
Maersk Line will continue to accept as many of these requests as practically possible, like we do today. The reuse of containers is brand neutral, meaning we allow for reusing containers between all three brands (Maersk Line, Safmarine, Seago Line). We do stress that every single reuse of a container has to be requested and may only be executed after approval is received from Maersk Line. We have decided to apply the standard market rate of EUR25 per (approved) reuse in both countries, which is cleared by using the Avantida website. There is no impact on your invoices you receive from Maersk Line. We reserve the right to penalise the parties not requesting and/or awaiting acceptance of the reuse of a container.
We request you to share this message with your haulage providers, for whom this change will be most relevant.
For more information, please contact your local customer service or sales representative.
Yours sincerely,
Maersk Line
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